Frequently asked questions

  • All our railing systems are made with 304 or 316 steel. They are ultra strong and durable, as well as resistant to weather and corrosion. If your project is near the ocean, please let us know and we will use 316 grade steel.

  • All our items are made to order. Our shipping leads times are currently 6-8 weeks delivered to your door. **Please note, all of our lead times or estimates. We try our best to give you an accurate delivery time. Sometimes things outside of our control such as weather, freight issues, or inspection issues may delay your order**

  • We take great care in making sure that your order is triple checked before we ship out, and all orders are checked for inspection. We are confident that you will love your new railing system! All custom orders are subject to final sale because they are made to your specifications. Shipping is calculated based on your ZIP code at checkout.

    We ask that you inspect your full order once it arrives. If there is any damage to items when they arrive, please inform us within 3 business days of delivery and include photos of the damage. We will replace any parts with damage at no cost to you. All orders are custom and are non-returnable and non-refundable.

  • Locate our "Get A Quote" page in header - from there you will be able to submit project details and our team will have a quote back to you within 24 hours

  • Contact us directly at sales@sterlingrails.com